FAQ
Ingredients
1
What is in Capri-Sun?
The ingredients in Capri-Sun are natural fruit juice from concentrate, water, natural flavourings, natural antioxidant and sugar [and stevia].
In some countries, we use sweeteners as consumers prefer products with no added sugar.
2
Do you use real fruit juice for Capri-Sun?
Yes, we use real fruit juice from concentrate.
3
Where do you source the juice from?
Our juice is a blend of the best fruits from all over the world. We use this blend to maintain the consistent taste of our juice drink.
4
Where do you source the sugar from?
If you bought your Capri-Sun in Europe or the UK, the sugar is sourced from beets cultivated in Europe. In other countries, the sugar used is more often extracted from sugar cane.
5
Are your flavours natural?
Yes, all the Capri-Sun flavours are created by using natural flavourings extracted from plants and fruits.
6
Where do you source the flavours from?
For our flavours, we’ve partnered with the best suppliers, who are very experienced in creating natural flavourings and extracts. They help us deliver great tasting products that everyone can enjoy.
7
Is Capri-Sun natural?
All our ingredients come from a natural source and our original fruit juice drink does not contain any artificial colours, sweeteners or preservatives.
We do have sweeteners in some product ranges, as in some countries consumers prefer products with no added sugar and sweeteners instead of sugar.
We do have sweeteners in some product ranges, as in some countries consumers prefer products with no added sugar and sweeteners instead of sugar.
8
Is Capri-Sun GMO free?
Yes, Capri-Sun is GMO free.
9
Where can I find the list of ingredients?
The list of ingredients can be found on the pouch, the multipack or on your local country website.
10
Why is the Capri-Sun juice drink transparent?
Our Capri-Sun juice drink contains around 10% juice and some natural flavouring which is why some flavours are more transparent than 100% juice.
11
Are there vitamins in Capri-Sun?
As the name suggests, the small and large Capri-Sun "Multivitamin" varieties contain a lot of vitamins. We even make some of them extra pure. All other varieties contain the vitamins that are naturally present in fruit juices.
Sugar and sweeteners
1
Is there sugar in Capri-Sun?
Non-stevia countries:
Yes, there are different natural sugar types in Capri-Sun.
Stevia countries:
Yes, there are different types of sweeteners from natural sources in Capri-Sun, including sugar.
Yes, there are different natural sugar types in Capri-Sun.
Stevia countries:
Yes, there are different types of sweeteners from natural sources in Capri-Sun, including sugar.
2
Why is there sugar in Capri-Sun?
Fruit juice is an essential ingredient in our drinks, and it naturally contains fruit sugars. We also add sugar to act as a natural preservative and enhance flavours.
3
How much sugar is in Capri-Sun?
Different ranges and flavours of Capri-Sun contain different amounts of sugar. For more information, have a look at the back of the pouch or cardboard box, or visit your local Capri-Sun website.
4
Can't you create a Capri-Sun without sugar?
Fruit juice is an essential part of Capri-Sun and it contains fruit sugars. That’s why it’s not possible to make Capri-Sun without sugar. But we offer different product ranges with various amounts of sugar, including some products with no added sugar, so every consumer can choose their preferred version of Capri-Sun.
5
Why have you reduced the sugar in Capri-Sun?
We’ve been on a sugar reduction journey for a number of years now in order to keep up with the changing tastes and needs of consumers. We’ve reduced the amount of sugar in our original Capri-Sun by more than 25% over the past 50 years. In the UK for example, the sugar content was reduced from over 10 grams per 100ml to only 4.5 grams per 100ml.
6
Do you use sweeteners in Capri-Sun?
Non-stevia countries:
No, we do not use sweeteners in our fruit juice drinks but rely on natural sugar types.
Stevia countries:
Yes, in some of our fruit juice drinks, we use Stevia as a sweetener.
No, we do not use sweeteners in our fruit juice drinks but rely on natural sugar types.
Stevia countries:
Yes, in some of our fruit juice drinks, we use Stevia as a sweetener.
7
What do you use to sweeten the sugar reduced Capri-Sun products?
No-stevia countries:
To create the great taste of our fruit juice drink, we use a combination of sugar, natural flavourings and natural fruit juice.
Stevia countries:
To create the great taste of our fruit juice drink, we use a combination of sugar, stevia – a sweetener from a natural source – natural flavourings and natural fruit juice.
To create the great taste of our fruit juice drink, we use a combination of sugar, natural flavourings and natural fruit juice.
Stevia countries:
To create the great taste of our fruit juice drink, we use a combination of sugar, stevia – a sweetener from a natural source – natural flavourings and natural fruit juice.
8
Why do you still add sugar to Capri-Sun if there is stevia?
Sugar, unlike sweeteners, can enhance the existing flavor and additionally ensure shelf life.
9
How many calories does a Capri-Sun have?
On each package you will find the so-called nutritional value table. There you will also find the calories that your variety contains. In general, you can say that most Capri Sun varieties have a calorific value of between 32 and 40 kilocalories (kcal) per 100ml. This is comparable to apple juice (about 46 kcal) and less than is found in whole milk (68 kcal).
In order to be able to evaluate these figures, they should always be put in relation to personal energy requirements - those who are taller or exercise more naturally also consume more energy.
Dietary preferences
1
Can I drink Capri-Sun as a diabetic person?
Most Capri-Sun flavours contain less than 10 g of carbohydrates per 100 ml. On our website, the nutritional values are shown individually for each product. Based on the nutritional values, diabetics can calculate the carbohydrate units (CU) relevant for them.
2
Is Capri-Sun vegan/vegetarian?
Capri-Sun is suitable for both vegans and vegetarians.
3
Is Capri-Sun lactose free?
Capri-Sun is lactose free.
4
Is Capri-Sun gluten free?
Capri-Sun is gluten free.
5
Is Capri-Sun Halal?
Our range is vegetarian and free from alcohol. While Capri-Sun products are not officially certified as Halal and do not carry Halal logos, we believe our drinks to be suitable for a Halal diet.
6
Is Capri-Sun Kosher?
No, Capri-Sun is not Kosher certified.
7
Is Capri-Sun free of alcohol?
Yes, Capri-Sun is free of alcohol.
8
Does Capri-Sun contain gelatine?
No, Capri-Sun does not contain any gelatine.
9
Can Capri-Sun pouches be frozen?
Yes, you can freeze your Capri-Sun pouches for a delicious summer popsicle treat – you are going to love it.
Pouch and straw
1
What is the pouch made of?
The secret of our lightweight and flexible packaging is the robust composite foil, which consists of three ultra-thin layers. Plastic provides the necessary stability on the outside, aluminum protects the sensitive contents from oxygen and light, and the third layer (plastic again) preserves the taste on the inside.
Yet the drink pack is still a flyweight: the classic Capri-Sun drink pack weighs just 4.05 g including the straw, making it lighter than a normal sheet of A4 paper.
2
Is the pouch environmentally friendly?
Our pouch is a unique high-tech product that uses only a minimum of packaging material, enabling us to use less energy in creating and transporting our products. The pouch is extremely lightweight – it weighs just 4g including the straw. Our packaging contributes to just 6% of our total transported weight, giving Capri-Sun a comparably low carbon footprint.
3
Is the Capri-Sun pouch recyclable?
The Capri-Sun pouch is recyclable through a process that separates the plastic and aluminium foil layers. In some countries this technology exists, but it is not yet widely implemented. As a result, the Capri-Sun pouch is not currently widely recycled. But we are working hard to launch a fully recyclable pouch as soon as possible ..
4
Why do you continue to use the pouch?
Our pouch is who we are, and we are proud of the unique design that fulfils many demands. Using only the minimum amount of packaging materials, we need less energy to create and transport our products. Also, our pouch is durable and maintains the freshness of our fruit juice drink without the use of preservatives, artificial colours or flavours. In addition, it is exempt from deposit and therefore ecologically advantageous.
5
Do you have plans to change the pouch to make it more environmentally friendly?
We have been working successfully to reduce the environmental impact of our pouch for decades: our pouch is now thinner than ever before. We are committed to deliver a fully recyclable pouch that meets all of our quality demands as soon as possible. This is a top priority for us.
6
How and where do you produce the pouch?
Our pouch is so central to our product quality and drink experience that we produce it ourselves with Pouch Partners, a subsidiary of the Capri-Sun group.
7
Countries with paper straw: Why did you replace the plastic straw with a paper straw?
Countries without paper straw: Will you replace the plastic straw with a more environmentally friendly straw?
Countries without paper straw: Will you replace the plastic straw with a more environmentally friendly straw?
We recognize our role in reducing the impact of packaging waste on the environment. That's why we're happy to say we launched our paper straw in the EU in 2020. Our paper straw is fully recyclable.
8
Is the paper for the straw certified?
Yes, the paper straw consists of FSC certified paper.
9
How should I dispose of pouch, straw and multipack?
Countries with paper straw:
Take the straw out of the pouch and put the pouch in the bin, and the paper straw in the paper bin. The cardboard box of the multipack can simply be folded and disposed of in the paper waste.
Countries without paper straw:
Push the straw all the way inside the pouch and dispose of it in the bin. The cardboard box of the multipack can simply be folded and disposed of in the paper waste.
Take the straw out of the pouch and put the pouch in the bin, and the paper straw in the paper bin. The cardboard box of the multipack can simply be folded and disposed of in the paper waste.
Countries without paper straw:
Push the straw all the way inside the pouch and dispose of it in the bin. The cardboard box of the multipack can simply be folded and disposed of in the paper waste.
Bottles
1
What are the Capri-Sun Syrup + Vitamins and Multivitamin Squash bottles made of?
The bottles for the Capri-Sun Syrup + Vitamins and Multivitamin Squash ranges are made from 100% recycled plastic.
2
Are the Capri-Sun Syrup + Vitamins and Multivitamin Squash bottles recyclable?
We are delighted that the bottles for our Capri-Sun Syrup + Vitamins and Multivitamin Squash ranges are made from 100% recycled plastic. The bottles are fully recyclable and we encourage consumers to dispose of this packaging in accordance with local recycling facilities.
Product range and sales
1
What flavours do you offer?
Besides our famous original Capri-Sun, our product range includes many different flavours. Please check your local country website for detailed information on the product range in your country.
2
What packaging sizes do you offer?
Depending on the market we offer different sizes:
- 200ml pouch with a straw
- 330ml re-closable pouch
- 330ml can for Capri-Sun & bubbles
- 1L bottle for Capri-Sun Multivitamin Squash (makes 6L Capri-Sun when mixed with water)
- 600ml bottle for Capri-Sun Syrup + Vitamins (makes 6L Capri-Sun when mixed with water)
3
Why is the range different in every country?
Flavour preferences are not only different among people, but also vary considerably from one region to the next. Because we want to provide something that appeals to the people of each country, we alter our juice drink recipes slightly or create entirely new variations.
4
How do you produce Capri-Sun?
Fruit juice concentrate and natural flavours are mixed with water and sugar. Because we don’t use preservatives, we must pack our beverages at high speed and under strict quality control standards. The natural ingredients are placed inside the pouch at temperatures over 80°C – similar to the pasteurisation process – ensuring there are no bacteria or germs present. The pouch is immediately vacuum sealed and cooled to avoid any condensation. After this, straws are attached, and the pouches are placed into the cardboard boxes.
5
Do you have an outlet store?
Unfortunately, not. There is no Capri-Sun outlet store.
Company and responsibility
1
Who invented Capri-Sun and what is the success story behind the juice drink?
Capri-Sun was invented by Rudolf Wild. The first juice drink was launched in 1969. Our all-natural philosophy dates back to his founding purpose: only natural food products and no chemicals. Today, Capri-Sun is available in over 100 countries. The formula for our success lies in our all-natural product, unique packaging and constant innovation.
2
Who owns and manages Capri-Sun today?
Capri-Sun has always been owned by the Wild family. Today, the company is based in Baar, Switzerland and the main production site is in Heidelberg, Germany. The company group is further comprised of different subsidiaries such as Pouch Partners – the producer of our unique pouch. Capri-Sun is led by an international management team striving for innovation and excellence.
3
What do you do to educate consumers on recycling?
We use our website, social media channels and the packaging design to educate consumers on properly disposing of the pouch and packaging. We also work with our partners to maximise the collection, sorting and recycling of Capri-Sun waste.
4
Do you have partnerships with NGOs?
Our project Straws for Trees aims to replant the same number of trees we use for paper straws in our European markets. In order to do this, we’ve partnered with One Tree Planted to help restore the habitats of endangered wildlife such as chimpanzees.
5
Do you sponsor events such as club parties or school events?
We do sponsor selected events. Please use the contact form on your local website to contact the local marketing team.
Quality-related problems
1
Why did the freshly opened Capri-Sun I drank taste funny/slimy/not normal/chemical?
Our juice drink is preservative free, which means it can go bad if it’s exposed to air. The juice will first start to ferment and later mould will start to grow. This is a natural process that affects the taste and consistency of the juice drink and isn’t harmful to your health.
2
Why is there mould in a freshly opened Capri-Sun?
If the fruit juice is exposed to fresh air, naturally occurring mould can develop because our juice drink doesn’t contain artificial preservatives. This can happen if the pouch is punctured or compromised on the way from our facilities to the grocery store. Even if the hole is so small that you can barely see it, it exposes the drink to air, which causes mould to grow. The same happens to a fresh fruit – if the skin is punctured, mould will start to grow.
3
Will the mould in a freshly opened Capri-Sun make me sick if I accidentally drink it?
If there is mould in the pouch, it is naturally occurring and not harmful. It’s therefore unlikely to make you sick. However, if you show any symptoms, consult a doctor.
4
Can I drink from a pouch that is blown up like a balloon?
Please don’t drink from a blown-up pouch. The blown-up appearance is most likely the result of a fermentation process that has started inside the pouch after the content was exposed to air. This could have happened if the pouch got punctured during shipping or in the store.
5
What should I do if I found mould/foreign particles in my freshly opened Capri-Sun or if the pouch is blown-up?
Please contact us via the contact form on your local website and do not drink from the affected pouch. We´d appreciate it if you could hang on to the pouch and box so that we can take a closer look to find out what happened.
6
I bought a 10 pack of Capri-Sun and
…one/multiple pouches is/are only half full/empty.
…a straw/all straws is/are missing.
What is the reason and what should I do?
…one/multiple pouches is/are only half full/empty.
…a straw/all straws is/are missing.
What is the reason and what should I do?
Although we have many quality checks in our production, mistakes can happen.
A half-full or empty pouch may end up in a multipack. It is also possible for the pouch to get punctured during shipping or in the store, in which case the juice can run out. If you find a half-full pouch, do not drink it.
Please contact us using the contact form on your local website.
A half-full or empty pouch may end up in a multipack. It is also possible for the pouch to get punctured during shipping or in the store, in which case the juice can run out. If you find a half-full pouch, do not drink it.
Please contact us using the contact form on your local website.